Application Management

SAP Application Management Services (AMS)

Maximize performance, reduce complexity, and lower the total cost of ownership with our end-to-end SAP Application Management Services.

At Namo Technologies, our SAP AMS offerings are designed to streamline operations, ensure system reliability, and boost overall business performance. From hosting to help desk support, and from functional consulting to technical administration, we provide a comprehensive solution tailored to your SAP environment.

Our SAP AMS Offerings

1. Application Hosting Support

We offer secure and reliable hosting of your SAP applications in our world-class Tier 4 Data Centers, leveraging Dell’s robust infrastructure. Our experienced Solutions Architects design and implement customized hosting solutions to meet your specific business needs.

Our hosting services include:

  • Enterprise-grade hardware support

  • 24×7 system availability and monitoring

  • Advanced storage management

  • Operating system administration

  • Regular backups and fast recovery

  • Disaster recovery planning and execution

2. Help Desk Support

Our 24×7 help desk provides responsive and knowledgeable support for SAP users across your organization. We focus on improving issue resolution and service quality through ongoing training and tool optimization.

Help desk features:

  • Centralized support center

  • Round-the-clock assistance

  • Multi-channel support (web, phone, email, chat)

  • Effective incident tracking and resolution

3. Functional and Technical Support

Our functional consultants bring deep domain knowledge and cross-industry experience to support your business processes and change management initiatives. On the technical side, we provide expert support across all major SAP technologies and development frameworks.

We provide expertise in:

  • SAP core modules and Business Suite components (CRM, SRM)

  • SAP BusinessObjects solutions

  • ABAP programming, RICE development, and enhancements

  • Smartforms, User Exits, BADI, LSMW, Workflow, ALE/EDI

  • Business Warehouse development and optimization

Key services include:

  • Problem diagnosis and resolution (ABAP, interfaces, configuration)

  • Functional and technical enhancements

  • Comprehensive testing using CATT and third-party tools (e.g., Test Director)

4. System Administration & Monitoring

Our team ensures your SAP systems remain stable, secure, and optimized through proactive monitoring and administration.

Administrative services include:

  • System monitoring via CCMS and SAP Solution Manager

  • SAP OSS support coordination

  • SAP release and patch management

  • Database administration (DBA)

  • SAP user access and security management

  • Application of SAP patches and hotfixes